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Frequently Asked Questions

Replacement Parts

The major difference between the Security Roller Shutter and the Domestic Roller Shutter is Slat that makes up the curtain, other wise the rest of the component are the same (e.g. electric motor, battery motor and controller, guides, head box etc.) You can find information about replacement part, remote control settings, and much much more
at this link Domestic Roller Shutters Parts . This link will take you to the Domestic Roller Shutter web site, to return back the Security web site click the top left return arrow on you browser.

Security or Domestic Roller Shutter

The difference between the Domestic Roller Shutter and the Security Roller Shutter.
The Security Roller Shutter has an Extruded Aluminium Slat non-perforated that has been developed as a premium product for security conscious buyers indeed wherever superior strength is required. The AE4O1 series slat represents many technological advantages, and forms the basis for our Security Roller Shutter.

Bushfire Rating

Ozroll Industries has recently had there AE401 Extruded Slat tested by the CSIRO for Bushfire Radiant Heat and Ember Attack in respect to Clause 14.4 of the Building Code AS1530.8.1-2007 criteria.
For the purpose of building regulations in Australia, and the test specimen achieved a Bushfire Attack Level (BAL) of B40 when tested in accordance with AS 1530.8.1-2007

Electric or Battery

Electric Operated Roller Shutters,
The electric Roller Shutter has a quieter and smoother operating system than the battery Roller Shutter. The installation of an electric Roller Shutter is a simpler process than fitting a battery operated Roller Shutter.

More Info. How to Install Electric
More Info. How to Install Battery

Electrician required

When your electric Roller Shutter has been installed there is no ongoing maintenance or costs. Battery Roller Shutters require recharging every month, but will operate when the power is out.

The down side to standard electric Roller Shutters is that they will not work if the power goes out, unless upgraded to the Somfy override motor.

Somfy Override System

The Somfy electric motor can be supplied with a manual override system, which uses a crank handle, that attaches to the outside of the head box, which will raise or lower the curtain, when the power is out. Upgrade is $320

More Info Electric-Powered Roller Shutter system
More Info Wireless Control SOMFY RTS Motor

The SOMFY electric motor comes with a 5 year warranty.


Battery Operated Roller Shutters

No electrician required, will open and close your average size Roller Shutters about 20 times before recharging, the battery controller should be good for 3-5 years. Replacement Controllers are $125.00 each.
Battery Roller Shutter will works when the power is out.

More Info Battery-Powered Roller Shutter system
More Info The newer technology of the Li-Ion batteries

The Box Locking System

Box Locking System.jpg

This system uses the top of the head box and the spring connector to stop the shutter curtain from being lifted. The curtain forms a vertical wall that can only be lifted as far as the top of the head box
As shown in the picture.


The gap at the top is determined by the height of the shutter. We can only work in multiples of one full slat, and therefore the gap should never be greater than the size of one slat.

The Slat Locking System

Slat Locking System.jpg
This system uses the same principle as the Box Lock System, and is used with the 180mm and the 205mm head boxes.

  In this system we place two small pieces of slat in the box to simulate the top of the box. The main advantage of this system is that the pieces of slat can be moved to reduce the gap at the top of the curtain. As shown in the picture.

How to Install Electric
How to Install Battery


Order on-line and installing

All ordering is done through the web site, Order On-Line
Installation for an electric Roller Shutter is a simple process, if you are not confident about installing your Roller Shutter try your local electrician.

More Info How to Measure
More Info How to Install

If there is a problem with the product or you need advice on installation contact us

Large window

The best solution for a large window spanning up to 4200mm, is to use a Commercial Roller Shutter which incorporates a 55mm curved foam filled slat nominal thickness: 13.6mm profile with 76 mm x 28 mm heavy duty guide and bottom bar. This is a double walled cavity, curved 55mm profile with PU foam injected during the roll forming process. This process provides economical strength and the insulation qualities while maintaining exceptional performance of the slat. The curved shape of the slat provides minimal roll sizes and optimal lateral strength.

You can view this product at commercial Roller Shutters.com.au

Can Roller Shutters Operate on an Angle?

No, Roller Shutters need the weight of the curtain to fully close and for the curtain to move freely down the guides. If the curtain doesn't move freely the curtain will unwind in the head box.

Spring Assist

We can supply a Spring Assist Roller Shutter which is pushed up and pulled down by hand with spring assist; it comes with a bottom bar central key lock. The bottom of the guides requires a slot to be cut in it so it can except the locking bar from the key lock.

Key Slot


The Spring Assist Roller Shutter is the same price as the battery Roller Shutter. When ordering, order your shutter as a battery shutter, and then email us immediately about the Roller Shutter being a spring assist. Please let us know which side of the Roller Shutter you want the key lock, is to be on the same side as the head box or the other side. 


Warranty

OZRoll’s Roller Shutter Coatings carry a (5) Year Limited Warranty.
OZ Roll’s Aluminium Axle System carries a (3) year Limited Warranty.
All Somfy® motors supplied by OZ Roll® carry the Somfy® (5) Year Limited Warranty.
All Somfy® controllers supplied by OZ Roll® carry the Somfy® (2) year Warranty.
Ozroll Drive System T20 Battery Motor (2) year Warranty.
Ozroll Drive System L10 Battery Motor (1) year Warranty.
E-Port Controller (1) year Warranty.

Warranty starts from the date you receive the product.
We warrant that all products are free of defective parts and faulty workmanship and agree to replace any part that proves to be defective: without charge.
In the case that a warranty claim arises, we require the faulty part or item to be returned to us so we can examine or test and replace any item deemed faulty.

Please Note: The freight, handling and insurance costs remain the responsibility of the buyer in case of a warranty claim. If the product is deemed faulty the product will be returned at no cost.


Can a Roller Shutter be used as a roller door

Our security shutter was not designed for that purpose. This product is not suitable for any open breeze way, such as garage door, balconies and open patio areas, over 5.5 square meters.
Our security roller shutter will be suitable for Garage door, Balconies and open Patio areas, smaller that 5.5 square metres, with the extended guide. The Extended Guide is 69mm x 23mm, the Standard Guide is 53 mm x 23mm

Delivery Time

How long usually does the order take to manufacture and deliver?
Manufacture 4-10 days Delivery 5-10 days